CRESR

Evaluation of the British Red Cross First Call Service

Project Director: Ian WIlson
Project Duration: 2017-2020

The overarching aim of the study is to evaluate delivery of the First Call service including its impact on beneficiaries and the volunteers delivering the service. The First Call service aims to deliver low-level support to older people, taking a time-limited and key worker approach to assisting with issues such as social isolation, budgeting, coping with bereavement, moving home and managing ill-health. Red Cross plans to deliver First Call in four areas during the period of the evaluation.

The objectives of the evaluation are to assess

  • if the use of volunteers to deliver services is well defined, clearly active in service delivery and effective in supporting outcomes for service users.
  • the effectiveness of approaches to provide a service to hardest to reach groups and the impact on their outcomes.
  • if service users have increased independence and confidence to manage at home.
  • if service users have improved well-being and increased social connections.
  • if service users have increased sense of security and reassurance.
  • if the service reduced service user demand on statutory services.

Project team

Research Associate
Research Fellow, BA (Hons), MA, PhD
Research Fellow, BA (Hons), PhD
Principal Research Fellow, BA (Hons), MSc
Professor of Public Policy Analysis and Evaluation, BA (Hons), MA, PhD - Assistant Dean for Research and Knowledge Transfer, Faculty of Development and Society

Client

British Red Cross
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