Delivering Affordability Assistance to water customers: cross sector lessons

Project Director: Aimee Ambrose
Project Duration: 2016

This project involved a cross sector analysis of affordability assistance initiatives being implemented across the water, energy, housing and health sectors in order to generate learning for the water sector regarding extending the reach and targeting of their affordability assistance offer. A key aim of the review was to help the client (Consumer Council for Water) to identify further opportunities for water companies to link with wider poverty and affordability initiatives in order to reach more of those who need affordability support the most. The report also aims to improve the water sector’s understanding of what might constitute good practice in promoting affordability assistance across a range of sectors and how these might be applied in the water industry.

The project team also included James Pinder (Sheffield Hallam University).

Project team

Professor of Energy Policy, BA (Hons), MSc, PhD
Research Associate
Senior Research Fellow, BA (Hons), MA


Consumer Council for Water
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