Rethinking social value

Measuring outcomes and impact

CRESR has substantial expertise in the evaluation of projects and programmes, including assessments of the impact, and economic and social value of outcomes from interventions. We undertake evaluations of complex programmes: for instance, the evaluation of New Deal for Communities, the largest and most comprehensive evaluation of an area-based programme ever commissioned; and the evaluation of Futurebuilders - the first evaluation of a UK government programme to use Social Return on Investment methodology. We also work extensively with agencies in the public and voluntary and community sectors, using a range of methods to identify the impact and value of their work. We take a pragmatic approach to evaluation: not subscribing to a particular tool or approach, but working closely with clients to understand their needs, and using appropriate methodologies to produce robust assessments which can be used to inform service delivery and investment decisions. 

Our expertise includes:

  • development of bespoke evaluation frameworks including tools for self-evaluation
  • measuring and valuing outputs and outcomes
  • establishing impact and additionality
  • calculating Social Return on Investment
  • cost-benefit analysis.
Search our work

A service evaluation of Age UK's person centred discharge model

Project Director: Jan Gilbertson
Project Duration: 2017

Age UK is seeking to evaluate its Personalised Integrated Care Programme. This is a flagship programme and is cited as one of Age UK’s key strategic ambitions. This evaluation is concerned with a particular aspect of the Personalise Integrated Care Programme, the Age UK's pathfinder programme for person centred discharge, which supports older people at risk of extended length of stay in hospital. Two approaches to delivery have been developed and the purpose of the evaluation is to test out both approaches. The focus of the evaluation will be to to understand the level to which Age UK have achieved two intended outcomes:  

  • Improved quality of life for older people
  • Improved experience of health and social care for older people and staff.

The evaluation will provide evidence on which approach to delivery results in the best outcomes for older people.  Given the current demands on the health and social care system, evidence which demonstrates whether or not integrated services (such as the Age UK pathfinder project) can reduce or delay hospital admissions and improve outcomes for clients and staff teams is of paramount importance.

Sheffield City Region Talent Match Partnership: New Arrivals Pilot Project (NAPP)

Project Director: Nadia Bashir
Project Duration: 2017-2018

CRESR is evaluating Sheffield Futures’ Big Lottery Funded 'New Arrivals Pilot Project' (NAPP), which targets 18-24 year old Roma young people living in Sheffield. The pilot seeks to provide a bespoke engagement and preparation/assessment service to facilitate the integration of the Roma young people into the Talent Match (employment) programme.

Making it Work Evaluation

Project Director: Sarah Pearson
Project Duration: 2013-2017

Making it Work is part of the 21st Century Life investment area of Investing in Communities, though which Big Lottery Scotland invests in projects that bring improvements to communities and the lives of people most in need. The programme will offer investment of up to £1.25 million each to a partnership in 4 local authority areas: Edinburgh, North Lanarkshire, South Lanarkshire and Fife. Up to £2m investment is available to a partnership in Glasgow. Making it Work aims to join up services to tackle the barriers faced by lone parents returning to work, and to create more sustainable local partnerships to support lone parents in the future. The programme is targeting lone parents experiencing the greatest barriers, including those with disabilities, or caring for someone with disabilities; with a large family (3 or more);  living in an area with a depressed labour market; living in chaotic circumstances; with little work experience or who have been out of work for two or more years.

An evaluation of the Foundations Independent Living Trust Warm at Home Programme

Project Director: Jan Gilbertson
Project Duration: 2015-2016

The primary purpose of this study is to evaluate the Foundations Independent Living Trust (FILT) Warm at Home (WAH) Programme in terms of the impacts on health and wellbeing of households in receipt of the Programme as seen from both the perspective of Home Improvement Agencies delivering the Programme and beneficiaries. The evaluation also considers the FILT, HIA and national body of HIAs model for delivery of home-based interventions as a vehicle to combat the impact on health of poorly heated homes occupied by vulnerable householders. To do this it is important to understand which interventions (systems, processes and interventions) have worked well for whom and why.

The Lambeth Housing Standard Health Impact Assessment

Project Director: Jan Gilbertson
Project Duration: 2015-2016

To carry out a Health Impact Assessment on the health and quality of life, including security and mental well-being of Lambeth’s residents based on the impact of the Decent Homes (‘DH’) programme and the Lambeth Housing Standard (‘LHS’) programme on the Council’s own housing stock. 

Get in touch

For further information please contact Professor Peter Wells at or call 0114 225 6262, or Sarah Pearson at or call 0114 225 4902.

Key clients

Age UK
Bolton CVS
Church Urban Fund
CLAHRC Yorkshire and Humberside
Collaboration for Leadership in Applied Health Research and Care for South Yorkshire (CLAHRC SY)
European Women’s Audiovisual Network
Foundations Independent Living Trust (FILT)
Heritage Lottery Fund
Holocaust Memorial Day Trust
Lambeth Council
NHS England
Northern Ireland Council for Voluntary Action
Northern Rock Foundation
Oldham Council
Stockport Metropolitan Borough Council
Trussell Trust
Yorkshire Adoption Agency
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